FAQs

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I can’t find the product I’m looking for

2022-09-10T18:10:38+00:00

Before you submit a request to add a product  make sure there is no space after the model number you are searching in quick search.  If the issue is urgent and requires immediate attention please click on the Live Chat and an agent will work on adding the product to ATS Spec Tool. ATS will attempt to have it on our system within two to three business days.

I can’t find the product I’m looking for2022-09-10T18:10:38+00:00

How do I find a request I submitted in service desk?

2022-09-10T18:09:50+00:00

After you have logged into ATS Service Desk Click on Request on the top right hand corner.   This will give you the list of all the requests (Open and Closed), Name or Summary of the request, Status and Requester. This is what each request means. Initial Request – ATS has received your request and has not assigned a Specification Specialist to work on you request yet Work in Progress- A Specification Specialist has started your project and its expected to be completed by the timeline you requested Waiting on Manufacturer- There was something in your request that required ATS to [...]

How do I find a request I submitted in service desk?2022-09-10T18:09:50+00:00

How do I setup an account in service desk?

2022-09-10T18:09:31+00:00

Once you have landed on ATS Service Desk you will be asked to Log in or Sign up. If you do not have an account click on Sign Up.     From here you will be asked to provide your email address and Click Send Link. Check your email to validate your account to ATS Service Desk.

How do I setup an account in service desk?2022-09-10T18:09:31+00:00

How do I report an issue? I found a bug, how do I report it?

2022-09-10T18:09:08+00:00

When you are logged into ATS Spec Tool click on the Menu Bar option on the left hand side and click on Report an Issue   This will take you to ATS service Portal Please be as descriptive as possible of the issue you are experiencing.Please include screenshots of what you are experiencing and what you are expecting to see. An ATS representative will take a look at your issue and be in contact with you.Depending on the issue please be aware the fix may take up to a few weeks to complete. If the issue is urgent and requires immediate [...]

How do I report an issue? I found a bug, how do I report it?2022-09-10T18:09:08+00:00

How do I submit an email spec request?

2022-09-10T18:08:46+00:00

If you are not logged into ATS Spec Tool fill out the form on the Email Spec Service page.   If you are logged into ATS Spec Tool click on Request a Build from the Menu Bar on the left hand side. Log into a Service Desk Account and fill out the Request a Spec Form. Don’t forget to provide the products you need or the schematic drawings you are working with, what download format you want  when you need the spec request back by.

How do I submit an email spec request?2022-09-10T18:08:46+00:00

What is and how to use service desk?

2022-09-10T18:08:28+00:00

An online portal that will allow you to submit, manage, and track all your spec requests. Key Benefits: Real time updates Improved delivery of requests Project Management Learn how to use Service Desk video page https://buildyourspechere.com/tutorial/email-spec-service/ Try Service Desk

What is and how to use service desk?2022-09-10T18:08:28+00:00

What’s the difference between a spec and project?

2022-09-10T18:08:04+00:00

Creating a Spec is the fastest way to access product configurators and downloading customized specifications.  However creating a project gives a user much more access to features of ATS Spec Tool.   Feature  Project Specification  Have access to ATS Product Configurators Yes Yes Have access to all Download Formats Yes Yes Make product recommendations based off local building codes Yes No Can share/ collaborate with anyone Yes No Will be notified if product has been discontinued Yes No Automatically recommends manufacturers and products available for purchase by local wholesalers and contractors Yes No   We recommend creating a project early in [...]

What’s the difference between a spec and project?2022-09-10T18:08:04+00:00

How do I add my logo to the download formats?

2022-09-10T18:07:36+00:00

Only administrators to your account have the ability to upload the logo to your company account. To find out if you have administrator permissions read (How to find out if you are an Admin).   Click on the gear icon and scroll down to Team Organization Settings.  Click on the Pencil icon next to the Office you wish to update the logo for.  A side window will appear Click on Browse File and choose an image from your computer and clickOpen. Once uploaded click save at the bottom of the window.   For the best results your logo should be When it [...]

How do I add my logo to the download formats?2022-09-10T18:07:36+00:00

How do I add users to the same firm? (My colleague in my office to the ATS Spec Tool)

2022-09-10T18:07:13+00:00

You have to be the administrator for your account. Click on the gear icon and scroll down to Team Organization Settings   Click on the “+” button and click on Add a New user   Add the New User information and click Save. Now your colleague will be able to go to the log-in page and click reset password.

How do I add users to the same firm? (My colleague in my office to the ATS Spec Tool)2022-09-10T18:07:13+00:00
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