Once you are logged into SpecTool you should see a Live Chat icon on the bottom right hand corner of your screen. If you do not there is a chance you have a setting in your browser that is blocking it. Make sure the privacy setting in your browser is set to always see pop-ups for SpecTool, select Always allow pop-ups and redirects from SpecTool. Click here for step by step instructions
On your Spec Detail or Project Detail page, you can identify if the product has a Revit file available if there is a hyperlink for Revit under the product. If there is no hyperlink, please use the Live Chat to request the Revit file.
To download Revit files, you will need to create a Project or a Spec. Please see What’s the difference between a Spec and Project? If you are logged into the ATS Spec Tool, click on New Project or New Spec. Fill in the required fields and click Finish. You can search for your product using the Quick Search Bar at the top of the page. Using the drop down on the right of the search bar, you can search by Category (i.e. type of product), Series (i.e. product name), or Product (i.e. model number or SKU). Once you configure your product, [...]
Before you submit a request to add a product make sure there is no space after the model number you are searching in quick search. If the issue is urgent and requires immediate attention please click on the Live Chat and an agent will work on adding the product to ATS Spec Tool. ATS will attempt to have it on our system within two to three business days.
Click on the + Share button on your request page and type in their email. Click on “Select to Invite” under the email you typed in. Your recipient will receive an invitation to the ATS Service Desk.
After you have logged into ATS Service Desk Click on Request on the top right hand corner. This will give you the list of all the requests (Open and Closed), Name or Summary of the request, Status and Requester. This is what each request means. Initial Request – ATS has received your request and has not assigned a Specification Specialist to work on you request yet Work in Progress- A Specification Specialist has started your project and its expected to be completed by the timeline you requested Waiting on Manufacturer- There was something in your request that required ATS to [...]
Once you have landed on ATS Service Desk you will be asked to Log in or Sign up. If you do not have an account click on Sign Up. From here you will be asked to provide your email address and Click Send Link. Check your email to validate your account to ATS Service Desk.
When you are logged into ATS Spec Tool click on the Menu Bar option on the left hand side and click on Report an Issue This will take you to ATS service Portal Please be as descriptive as possible of the issue you are experiencing.Please include screenshots of what you are experiencing and what you are expecting to see. An ATS representative will take a look at your issue and be in contact with you.Depending on the issue please be aware the fix may take up to a few weeks to complete. If the issue is urgent and requires immediate [...]
If you are not logged into ATS Spec Tool fill out the form on the Email Spec Service page. If you are logged into ATS Spec Tool click on Request a Build from the Menu Bar on the left hand side. Log into a Service Desk Account and fill out the Request a Spec Form. Don’t forget to provide the products you need or the schematic drawings you are working with, what download format you want when you need the spec request back by.
An online portal that will allow you to submit, manage, and track all your spec requests. Key Benefits: Real time updates Improved delivery of requests Project Management Learn how to use Service Desk video page https://buildyourspechere.com/tutorial/email-spec-service/ Try Service Desk